Return & Exchange Policy

This section gives you a quick and short overview of our "Return & Exchange Policy". For detailed information, please read our Terms Of Sale.

 

If you wish to return/exchange a product or request a refund, please fill out the RETURN FORM and place it together with your original order sheet (invoice) and your product into the product box. 

Make sure the returning/exchaniging product is in original condition (packaging, accessories, tag etc.) and matches the criteria mentioned below.

REGULAR STOCK PRODUCTS -14 DAYS TO RETURN -> FULL REFUND 

COTIERE has a 14-day return policy for regular stock items: you have 14 days from when your order is delivered to ship/postmark it back to our return center (mentioned below) for a refund.  Any claim regarding the delivery of Product(s) must be submitted in 14 working days following receipt of the Product(s). 

If you wish to return a product, please fill out the RETURN FORM and place it together with your original order sheet (invoice) and your product into the product box. Make sure the returning product is in original condition (packaging, accessories, tag etc.) and matches the criteria mentioned below.

 

PRE-ORDER-PRODUCTS - 14 DAYS TO RETURN -> EXCHANGE OR FULL REFUND AS STORE CREDIT

COTIERE has a 14-day return policy for Pre-Order-Products to exchange the size for a bigger or smaller size (if available)  or get a refund in form of a voucher (credit) for Cotiere online shop at www.cotiereofficial.com. Pre-Order Products can not be returned and refunded like the regular stock items since this product is specially made for you. If you would like to exchange your Pre-Order Product for a different size, please write our cusomterservice@cotiereofficial.com

Pre-Order Products can be returned if they got damaged during delivery or have defects or mistakes in manufacturing. In that case, you will be fully refunded.  Please make sure to notify us in any of these cases immediately after receiving the product(s).

For further information, read our "Terms Of Sale".

PRODUCTS ON SALE / DISCOUNTED PRODUCTS - THESE PRODUCTS MIGHT BE EXCLUDED FROM THE REGULAR RETURN POLICY

Any items on sale (or discounted products) are usually excluded from the 14 days return and cancellation policy unless the product description says anything different. These items may be refused to accept and returned to the sender if sent. Please read the product description of each product carefully. 

Note: All items must be unworn, clean and undamaged in their original condition, with all original tags and packaging intact, to be eligible for return. Please read the next full section of "CRITERIA FOR RETURNING PRODUCTS".

 

In order for the customer service to accept the return, the Product(s) must match the following criteria:

- All items must be unworn, clean and undamaged in their original condition, with all original tags and packaging intact, to be eligible for return.

 

-The product shall be returned without having been tampered with or damaged.

- The product must be complete with the original sales invoice and RETURN FORM. 

- Also, please return the package together with a dispatch number, so we will be able to trace it.

- All products that come in their own box, including but not limited to shoes and accessories, must be returned in their original, undamaged box as this is considered part of the product. Please make sure to return tall products that come in their own box inside another solid carton box to not damage the original packaging.

- Please note that, until the product reaches us, you are responsible for it.

- COTIERE reserves the right to reject any returned items that do not meet the above requirements.

- Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks pertaining to the return of Product(s) are borne by the sender.

- The Customer shall not have to justify the reasons or pay penalties, with the exception of return costs and all potential customs duties.

- COTIERE cannot be held responsible in the event of loss, theft or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address and return code) is not possible shall be refused.

- On receipt of the Product(s) returned by the Customer, the customer service shall send a confirmation of receipt of the Product by e-mail.

 

Note: Pre-order Products and products that are on sale (discounted products) may be excluded from the 14 days return and cancellation policy. These items may be refused and returned to the sender if sent. Please read section 1 above and always make sure to read the product description of each product carefully. 

 

Cotiere,
c/o Marcel Porcher,
Schlesische Str. 14,
10997 Berlin,
Germany

 

Note: All items must be unworn, clean and undamaged in their original condition, with all original tags and packaging intact, to be eligible for return. Please add a copy of your invoice and the filled-out RETURN FORM to your package. Please read the full section "Criteria for Returning Product(s) - Important!".

 

If you wish to return/exchange a product or request a refund, please fill out the RETURN FORM  and place it together with your original order sheet (invoice) and your product into the product box. 

Please write to our customerservice@cotiereofficial.com if you would like to cancel an order. 

 

As a small label, Cotiere can't pay for your return shipping costs for now but to make the return as easy for you as possible, download and use this RETURN FORM  and place it together with your original order sheet (invoice) and your product into the product box. 

 

If the complete order is returned, the refund of your order (excluding shipping costs) will be refunded within a maximum period of 14 days.

We will refund you using the same payment method that you used when you placed your initial order (i.e. credit card, PayPal etc.).

Custom duties can and will not be refunded and has to be paid by the customer. Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

Please be aware that Pre-Order Products can only be either exchanged for a different size or color (if available) or refunded in form of store credit (i.e. gift card). Please read our Terms of Sale for more information.

Please contact us if you have any further questions: customersupport@cotiereofficial.com

 

11.1 RETURN & CANCELATION POLICY

11.1 REGULAR STOCK PRODUCTS

Definition: Regular Stock products are our regular items that are available in stock and not discounted or on sale. These items will usually get shipped a few days after purchasing them in our shop. You will recognise regular stock products by a "ADD TO CART" or "BUY" button. It is not a "Regular Stock Product" if it is discounted or marked as a "Pre-Order Product". Please read more about "Pre-Order Products" and "Discounted Products" in sections 11.2 and 11.3. 

11.1.1 COTIERE has a 14-day return policy for regular stock items: 

You have the right to withdraw from the Contract of regular stock products if you change your mind or for any other reason within thirty (14) days from the date on which you (or the person designated by you) take physical possession of the Products or, in case of multiple packages delivered for the same order, the last package delivered. Any claim regarding the delivery of Product(s) must be submitted in 14 working days following receipt of the Product(s). 

If you wish to return a product, please fill out the RETURN FORM and place it together with your original order sheet (invoice) and your product into the product box. Make sure the returning product is unworn, undamaged and in original condition (packaging, accessories, tags etc.) and matches the criteria mentioned in the Return Policy section

11.2.PRE-ORDER-PRODUCTS 

Definition: "Pre-Order-Products" will be marked due to a "Pre-Order"- purchase button instead of a "BUY" button. "Pre-Order-Products" will also be recognisable due to the following additional information in the product description 

-"This is a Preorder-Product"
-"This product is out of stock.",
-"This product is sold out but avaible to pre-oirder."-
"We will fulfill the order as soon this product becomes available.

"Pre-Order Products are also marked with "Pre-Ordered Item: 1"  in the Checkout process. The phase of how long a product is available to pre-order will be communicated in the description or on the website.

11.2.1 COTIERE has a 14-day return policy for pre-order products: you have 14 days from when your order is delivered to ship/postmark it back to our return centre (mentioned below). You can either exchange it for a bigger or smaller size or get a refund in form of a store credit (i.e. as gift card) for the online shop at www.cotiereofficial.com but Pre-Order Products can not be returned and refunded as our regular stock items since it was specially made for you. 

11.2.2 Pre-Order Products can be returned if they got damaged during delivery or have defects or mistakes in manufacturing. In that case, you will be fully refunded.  Please make sure to document the damage and also let us know why or how it is or got damaged. In case of damage due to delivery or from the manufactory you will be fully refunded via your original payment method when it got approved.

11.2.3 If there are not enough pre-orders for a certain product, you will be refunded shortly after the pre-order period ended.

 

11.3 PRODUCTS ON SALE / DISCOUNTED PRODUCTS / PRODUCTS ON SALE /NON-RETURNABLE PRODUCTS

Definition: Any items on sale (or discounted products) are usually excluded from the 14 days return and cancellation policy unless the product description says anything different. These items may be refused to accept and returned to the sender if sent. Please read the product description of each product carefully.  

11.3.1 The right of withdrawal does not apply to Products that has been discounted or "on-sale" or were marked as "non-returnable Product" in the Product description. This includes orders for personalized Products and for any other Product that you were informed at the time of submitting your order that it could not be returned (in accordance with applicable law) (“Non-returnable Products”). 

11.4 RETURN A PRODUCT / EXERCISE YOUR RIGHT OF WITHDRAWAL

Please also read section 11 if your purchased product is applicable for a return and refund.

11.4.1 To exercise your right of withdrawal, you must inform us of your decision to exercise your right of withdrawal /to cancel the Contract within 14 days by downloading and filling out the RETURN FORM  and place it together with your original order sheet (invoice) and your product into the product box. 

 

Cotiere,
c/o Marcel Porcher,
Schlesische Str. 14,
10997 Berlin,
Germany

customerservice@cotiereofficial.com

11.4.2 You must return the purchased Products within fourteen (14) days from the date you notified us of your decision to exercise your right of withdrawal/right to cancel, in accordance with Section 8.3) above, in accordance with the instructions set out in our Return Policy at www.cotiereofficial.com/pages/returns-exchanges

11.4.3 In order for the customer service to accept the return, the Product(s) must match the following criteria: 

!IMPORTANT! 

- All items must be unworn, clean and undamaged in their original condition, with all original tags and packaging intact, to be eligible for return.
-The product shall be returned without having been tampered with or damaged.
- The product must be complete with the original sales invoice and RETURN FORM. 
- Also, please return the package together with a dispatch number, so we will be able to trace it.
- All products that come in their own box, including but not limited to shoes and accessories, must be returned in their original, undamaged box as this is considered part of the product. Please make sure to return tall products that come in their own box inside another solid carton box to not damage the original packaging.
- Please note that, until the product reaches us, you are responsible for it.
- COTIERE reserves the right to reject any returned items that do not meet the above requirements.
- Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks pertaining to the return of Product(s) are borne by the sender.
- The Customer shall not have to justify the reasons or pay penalties, with the exception of return costs and all potential customs duties.
- COTIERE cannot be held responsible in the event of loss, theft or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address and return code) is not possible shall be refused.
- On receipt of the Product(s) returned by the Customer, the customer service shall send a confirmation of receipt of the Product by e-mail.
 
Note: Pre-order Products and products that are on sale (discounted products) may be excluded from the 14 days return and cancellation policy. These items may be refused and returned to the sender if sent. Please read section 1 above and always make sure to read the product description of each product carefully.

!IMPORTANT!  

11.4.4 If a returned Product does not meet the conditions for its return, as listed in Section 11.4.3 above, we will send back such Product to you to the address you indicated in the RETURN FORM, or if such address is not valid, to the address communicated by you when you placed the order. This return will occur within fourteen (14) days from the date we informed you of the rejection of the returned Products, unless a force majeure event, an event beyond our reasonable control or any unforeseeable circumstance occurs.

11.4.5 We will refund you all amounts paid by you, excluded the delivery charges, if any, (except that, with respect to the delivery charges, the maximum refund, if any, will be the costs of delivery by the least expensive delivery method we offer), within fourteen (14) days from the date we received back from you the Products, or you have provided evidence that you have returned them, whichever is the earliest. We will refund you using the same payment method that you used when you placed your initial order. If you paid cash on delivery of the Products ordered, if available, cash refunds are not available, and your refund will only be released by wire transfer to the account communicated by you.

11.4.6 If return in store is available, you can also return the Products purchased through the Website to any of our stores located in Europe within the timeframe indicated in Section 8.1 above.

11.4.7 The provisions of Sections 8.1 to 8.8 will apply in addition to our Return Policy at www.cotiereofficial.com/pages/returns-exchanges  

12. EXCHANGE OF PRODUCTS

9.1. All our items are usually applicable to exchange for a bigger or smaller size or different color of the same product (if it is available in stock).

9.1 Should you be interested in a different size, colour or style please fill out the RETURN FORM and place it together with your original order sheet (invoice) and your product into the product box.  To speed up the process we suggest you to place an new order in the right size. This will speed up the exchange process. You will be refunded for the returned item in the same way you paid. Please read our "Return Policy" in section 8 for further information. 

If you wish to return/exchange a product or request a refund, please fill out the RETURN FORM and place it together with your original order sheet (invoice) and your product into the product box. 

Note: Please be advised that we can't offer any exchanges if the item is sold out or out of stock.

9.2. Any fees or charges, or other costs whatsoever, incurred as a result of your exercising your right of exchange in accordance with this Article 9, shall be borne by you unless the Products are faulty or defective.

 

13. LACK OF CONFORMITY - MANUFACTURING DEFECTS

13.1. If you find that a Product sold by us on the Website has defects, is not as described or is incomplete, please contact immediately our Client Services by sending an email to customerservice@cotiereofficial.com

13.2. We provide a warranty for any lack of conformity to the Contract of the Products we have sold to you on the Website, under the conditions set forth in the German Civil Code.

Under the statutory conformity warranty in case of non-conformity, you have a period of two (2) years starting from the date of delivery of the Product to file a claim. You may choose between repair or replacement of the Product, subject to the costs of repair or replacement being proportionate. You are exempt from proving the existence of the Product’s lack of conformity with the Contract for a period of twenty-four (24) months following the Product’s delivery. However, if we prove that the Product was in conformity with the Contract, your claim will not be accepted. This warranty is provided in addition to the commercial warranty, if applicable, and the warranty against hidden defects. You may bring a claim within two (2) years following the discovery of the hidden defect. In such case you can choose between the cancellation of the Contract or a reduction of the Product’s price.

 

13.3. Damage, alteration or modification to the Products caused by you is not a defect or a lack of conformity. For example, without limitations, any damage caused by extensive use or wear; improper use (such as direct exposure to the sun light or heat, contact with liquid, rain or food); normal tear and wear; non-observance of applicable care and/or cleaning instructions, are not defects or a lack of conformity. Likewise, variations in the texture, natural markings or irregularities of natural Products (such as leather or fabric) are inherent to the Product and not defects.

13.4. In the event your request the repair, replacement or return of a Product due to defect or due to the Product not being as described or being incomplete pursuant to this Article 10, we can not bear the delivery costs for returning the Products to be repaired, replaced or returned, as well as any costs to deliver back to you the repaired or replaced Products.